fbaji Privacy Policy —
Your Data, Your Rights

This Privacy Policy explains how fbaji collects, uses, stores, and protects the personal data of users who register and play on the fbaji platform at fbaji.io. It applies to all services offered by fbaji, including sports betting, live casino, crash games, card games, fishing games, and any promotional features available on the platform.

fbaji is committed to handling your personal data with care, transparency, and respect. We collect only what we need, use it only for the purposes described in this policy, and never sell it to third parties for marketing or advertising purposes.

By registering on fbaji and using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the fbaji platform.

fbaji collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment providers during transactions.

fbaji uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below:

• Account Management: To create, maintain, and secure your fbaji account, including verifying your identity and age.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact fbaji support.
• Platform Improvement: To analyse how players use fbaji so we can fix bugs, improve features, and make the platform better for everyone.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from fbaji.

fbaji processes your personal data on the following legal grounds:

• Contract Performance: Processing your data is necessary to provide the fbaji service you signed up for — including running your account, processing bets, and handling payments.
• Legal Obligation: Some data processing is required by law, particularly in relation to identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate Interests: fbaji has a legitimate interest in preventing fraud, securing the platform, and improving the service — provided these interests do not override your rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

fbaji does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with bKash, Nagad, Rocket, and other payment providers to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity Verification Services: We may use third-party KYC (Know Your Customer) providers to verify your identity. These providers process only the data needed for verification and are contractually required to protect it.
• Game Providers: Some games on fbaji are provided by third-party game studios. These providers may receive anonymised usage data to ensure game integrity and performance.
• Legal Authorities: fbaji may disclose your data to law enforcement, regulatory bodies, or courts if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of fbaji's business, your data may be transferred to the new entity. You will be notified of any such transfer.

fbaji uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential Cookies: These are required for the fbaji platform to function. They keep you logged in, remember your session, and enable core features. You cannot opt out of essential cookies.
• Analytics Cookies: These help fbaji understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to your personal identity.
• Preference Cookies: These remember your settings and preferences, such as your preferred language or display options, so you do not have to set them every time you visit.
• Security Cookies: These help fbaji detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the fbaji platform. fbaji does not use third-party advertising cookies or cross-site tracking cookies.

fbaji retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by law.

• Active Accounts: While your fbaji account is active, we retain all data associated with it to provide the service and comply with legal obligations.
• Closed Accounts: After you close your account, fbaji retains certain data — including transaction records and identity verification documents — for a minimum of five years to comply with anti-money laundering regulations.
• Support Records: Customer support communications are retained for up to two years after the last interaction.
• Marketing Data: If you have opted in to marketing communications, we retain your contact details for this purpose until you unsubscribe or request deletion.

When data is no longer needed and there is no legal obligation to retain it, fbaji securely deletes or anonymises it so it can no longer be linked to you.

fbaji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• TLS Encryption: All data transmitted between your device and fbaji's servers is encrypted using Transport Layer Security (TLS).
• Encrypted Storage: Sensitive data, including passwords and payment details, is stored in encrypted form. Passwords are hashed and cannot be read by fbaji staff.
• Access Controls: Access to personal data within fbaji is restricted to staff who need it to perform their job. All access is logged and audited.
• Two-Factor Authentication: fbaji supports two-factor authentication (2FA) for player accounts to add an extra layer of security.
• Regular Security Audits: fbaji conducts regular security reviews and penetration testing to identify and address vulnerabilities.

You have the following rights regarding the personal data fbaji holds about you. To exercise any of these rights, contact fbaji support at [email protected]. We will respond within 30 days.

fbaji's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on fbaji, please contact us immediately at [email protected].

Upon receiving such a report, fbaji will promptly investigate, close the account, and securely delete all associated personal data. We take underage gambling extremely seriously and have age verification measures in place at registration and during the KYC process.

fbaji may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email and display a notice on the fbaji platform.

The "Last updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of fbaji after a policy update means you accept the revised version.

If you have concerns about any changes to this policy, please contact fbaji support before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how fbaji handles your personal information, please get in touch:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related requests within 30 days.

For general questions about your account, deposits, or games, visit our FAQ page first — most common questions are answered there. For information about responsible gaming tools, visit our Responsible Gaming page.